💼 Experience: 6+ years in Customer Support, CRM Platforms & Knowledge Base Management| Delivered support for HubSpot, AT&T & United Healthcare, streamlining workflows across Intercom, Asana & Slack while maintaining a 93%+ average CSAT 💪 Superpower: Turning support conversations into scalable systems,writing AI-optimized knowledge base content, building Intercom workflows, and tracking performance metrics that keep response times and CSAT high 🗣️ Languages:Spanish (Native), English (Fluent)